Refund & Cancellation Policy

Paid plans start with a 3-day trial with limited usage credits. Your payment method is authorised at checkout; the first charge is made when the trial ends. Cancel before the trial ends and you will not be charged.

The workspace owner can cancel at any time from Settings → Billing. Cancellation takes effect at the end of the current billing period; you keep paid features until then and are not charged again. Your data is not deleted when you cancel — the workspace moves to the free Starter plan.

Subscription fees are charged in advance and are generally non-refundable for partially used periods. We will issue a full refund if you were charged in error, charged twice for the same period, or charged after cancelling in time.

To request a refund, email sales@sitiolabs.in within 7 days of the charge with your workspace name and the Razorpay payment ID. Approved refunds are returned to the original payment method within 5–7 business days of approval (timing on your statement depends on your bank).

Switching between monthly and yearly billing takes effect at the next billing cycle; no pro-rated refunds are issued for the remainder of the current period.

SLOE is an online software service. There is no physical shipping: access to paid features is provided electronically, immediately after the payment is confirmed.